When you or a loved one is being discharged from the hospital, the last thing on your mind is shopping around for medical equipment. It's a stressful time, and many patients understandably assume that the equipment provider located inside the hospital is their only option.

But here's something important you may not know:
You have the right to choose your medical equipment provider.
And that choice matters — more than most people realize.

The Problem with Default Providers

Hospitals often have agreements or partnerships with a single medical equipment company, making it easy to “assign” a provider during discharge. But convenience doesn’t always equal quality. Just because a DME (Durable Medical Equipment) provider is located inside the hospital doesn’t mean they’re the best fit for your needs — or that they’ll offer the level of service and support you deserve once you're back home.

In many cases, patients are surprised to learn they weren't informed of their right to choose — or that there were other, more trusted local options available.

Why Local Matters

At Complete Care, we’ve proudly served this community for over 40 years. We're a family-owned business, not a corporate chain, and our focus has always been on providing personalized care, faster response times, and long-term support that you can rely on.

We don’t treat you like a number. We treat you like a neighbor.

Our team works directly with your doctors and discharge planners to ensure you get the equipment you need, without delays or confusion. Whether it's home oxygen therapy, CPAP supplies, mobility aids, lift chairs, or respiratory support — our team delivers and sets it up with care.

What You Can Do

1. Know your rights – You have the legal right to choose any qualified provider for your home medical equipment.
2. Ask questions – Don’t be afraid to ask the hospital or case manager: “Can I use my local provider?”
3. Choose trusted care – Ask for Complete Care by name. Our reputation is built on decades of service, local trust, and going the extra mile for our patients.

Final Thoughts

Medical equipment isn't just one size fits all — it's part of your unique care. It should come from people you trust.

So the next time you're handed a form with a default provider already filled in, remember: You don’t have to settle. You have a choice.

Choose local. Choose trusted. Choose Complete Care.

Complete Care is a premier Home Medical Equipment (HME/DME) company serving the Northeast Alabama region. With a steadfast commitment to improving the quality of life for our valued customers, we specialize in providing a comprehensive range of medical equipment and supplies for individuals in need of in-home healthcare solutions.

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